Refunds, Returns and Terms of Service
Refunds & Returns Policy
At CAT Systems Australia, we stand behind the quality of our products. If for any reason you are not completely satisfied with your purchase, we offer a 30-day money-back guarantee from the date you receive your goods.
If you wish to request a return or refund, please contact us within 30 days so we can assist and resolve any issues promptly.
Conditions of Return
This Refunds & Returns Policy does not apply where:
Goods have been damaged after delivery
Any attempt has been made to alter, misuse, or tamper with the product
The item has been dropped, broken, or otherwise damaged through improper handling
All returned products must be in original condition.
Postage & Insurance
Return postage and insurance costs are the responsibility of the buyer.
We strongly recommend using Registered Post and prepaying all postage costs.
You assume all risk of loss, theft or damage during transit.
CAT Systems Australia is not responsible for parcels lost or damaged in transit where no insurance is applied.
Terms of Service
Overview
Welcome to CAT Systems Australia. By accessing or using our website, purchasing products, or interacting with any features or content we provide (the Services), you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree to these Terms, please discontinue use of the Services.
Access and Account Requirements
By using our Services, you confirm that:
You are at least the age of majority in your state or territory
All information you provide is accurate and complete
You are responsible for maintaining the security of your account
You must not transfer or assign your account to another person.
Our Products
We aim to present our products accurately; however, colours or appearance may vary depending on your device settings.
We do not warrant that products will meet your personal expectations.
All product descriptions and pricing may change without notice. We may discontinue products or limit quantities at any time.
Orders
Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order.
Your order is accepted only once payment is processed and confirmation is issued. Cancellation requests may not be possible after acceptance.
If we modify or decline an order, we will attempt to contact you.
All purchases are subject to our Refunds & Returns Policy.
Prices and Billing
Prices may change without notice. The price at the time of purchase applies.
Unless stated otherwise, prices exclude:
shipping and handling
taxes
customs or import charges
You agree to provide accurate payment information and authorise us to charge all applicable amounts.
Shipping and Delivery
Delivery times are estimates only. We are not responsible for delays caused by carriers, customs or external events.
Once goods are handed to the carrier, risk of loss transfers to you.
Intellectual Property
All content on our website—including text, images, trademarks, designs and layouts—is owned by CAT Systems Australia or licensors.
You may not reproduce, copy, distribute or modify any content without written permission.
Optional Third-Party Tools
We may provide access to tools or services from third parties. These are provided “as is” and “as available”.
Use of such tools is at your own risk.
Third-Party Links
Our website may contain links to external websites. We are not responsible for:
the accuracy of third-party content
products or services offered on third-party platforms
loss or damage arising from your use of third-party sites
Please review third-party terms before engaging with them.
Privacy Policy
Personal information collected through our Services is handled in accordance with our Privacy Policy.
By using the Services, you acknowledge that you have read and understood that policy.
Feedback
If you submit feedback, suggestions, reviews or ideas, you grant us a perpetual, royalty-free licence to use and publish that content.
You warrant that your submissions:
do not infringe rights
are lawful and accurate
do not contain harmful content
We may remove or edit submissions at our discretion.
Errors, Inaccuracies and Omissions
We may occasionally publish content that contains errors or inaccuracies.
We reserve the right to correct this information or cancel orders affected by such errors.
Prohibited Uses
You agree not to use our Services:
for unlawful or malicious activity
to infringe intellectual property rights
to harass or harm others
to transmit viruses or malicious code
to scrape, collect or misuse data
to interfere with security features
We may suspend or terminate access without notice if misuse occurs.
Termination
We may terminate or suspend your access to the Services at any time.
Obligations relating to intellectual property, liability, and privacy will survive termination.
Disclaimer of Warranties
Except where expressly stated, all Services and products are provided “as is” and “as available”.
We do not guarantee uninterrupted or error-free operation, nor do we warrant that product information is always accurate.
Your use of the Services is at your own risk.
Limitation of Liability
To the fullest extent permitted by law, CAT Systems Australia is not liable for:
indirect or consequential losses
loss of profits, revenue or data
property damage or personal injury
errors or omissions in product information
Your sole remedy is to discontinue use of the Services.
Indemnification
You agree to indemnify CAT Systems Australia against claims arising from:
breach of these Terms
misuse of the Services
violation of laws or third-party rights
Severability
If any part of these Terms is found unenforceable, the remaining provisions will continue in effect.
Waiver and Entire Agreement
Failure to enforce a right does not constitute a waiver.
These Terms represent the entire agreement between you and CAT Systems Australia.
Assignment
You may not assign your rights under these Terms.
We may assign our rights without notice.
Governing Law
These Terms are governed by the laws of Western Australia.
You agree to the jurisdiction of Western Australian courts.
Changes to Terms
We may amend these Terms at any time.
Material changes will be communicated where required by law.
Continued use of the Services indicates acceptance of updated Terms.
Contact Information
For questions regarding Refunds, Returns or our Terms of Service, please contact:
[email protected]
23b Fairbrother Street, Belmont WA 6104
1800 188 808
